Return and Exchange Policy

At Selvel Global, we strive to provide you with products of the highest quality and ensure that every purchase brings you complete satisfaction. However, we understand that there may be situations where a return or exchange is necessary. This Return and Exchange Policy outlines the conditions and process for returning or exchanging items purchased from our website.

1. Eligibility for Return or Exchange
If you receive a product that is damaged, defective, or not as described, we are happy to arrange for a return or exchange. To be eligible:

  • A return or exchange request must be raised within 7 calendar days from the date of delivery.
  • The product must be unused, unwashed, and in its original packaging with all tags, labels, and accessories intact.
  • Proof of purchase (such as your order confirmation email or invoice) must be provided.

Please note that we cannot accept returns for products that:

  • Have been damaged due to misuse, improper handling, or negligence after delivery.
  • Have been altered, customized, or modified in any way after purchase.
  • Are marked as final sale or non-returnable on the product page.

2. Condition of Returned Products
All returned products are subject to inspection. If the returned item is found to be used, damaged (not due to our fault), or missing original packaging and components, we reserve the right to reject the return or charge a restocking fee.

3. Process for Initiating a Return or Exchange
If you wish to initiate a return or exchange, please follow these steps:

  1. Contact our customer care team at care@selvelglobal.com within 7 days of delivery.
  2. Include your order number, clear photographs of the product, and a brief description of the reason for return or exchange.
  3. Our team will review your request and provide further instructions, including return shipping details.

4. Return Shipping
In cases where the return is due to a damaged, defective, or incorrect item supplied by us, Selvel Global will bear the return shipping costs. For all other return reasons (such as change of mind), the customer is responsible for the shipping charges.

5. Refunds and Replacements

  • Refunds: Once your return is received and inspected, your refund will be processed to the original payment method within 7–10 business days, subject to your bank’s processing time.
  • Exchanges: If you request an exchange, the replacement product will be dispatched once we have received and inspected the original item.

6. Contact Information
For all return and exchange queries, you can reach us at:
📧 care@selvelglobal.com

By making a purchase on our website, you acknowledge and agree to the terms outlined in this Return and Exchange Policy. Selvel Global reserves the right to update or modify this policy at any time without prior notice.