Refund Policy

At Selvel Global, we aim to ensure that every purchase you make with us is a pleasant and satisfying experience. While our products are crafted with care and inspected before shipping, we understand that there may be circumstances where a refund is necessary. This Refund Policy outlines the conditions under which refunds are issued and the process for requesting one.

1. Eligibility for Refund
Refunds are processed only in the following cases:

  • Damaged or Defective Items – If you receive a product that is damaged during transit or has a manufacturing defect, you are eligible for a full refund after verification.
  • Orders Cancelled Before Dispatch – If you cancel your order before it has been shipped, we will process a full refund of your payment.

Please note that refunds are not applicable for:

  • Products returned due to change of mind after delivery.
  • Items damaged due to misuse, mishandling, or improper storage after receipt.

2. Refund Request Process
If you believe you are eligible for a refund, please email our customer care team at care@selvelglobal.com. Include your order ID, a clear description of the issue, and supporting photographs (if applicable). This information helps us verify your claim and process it faster.

3. Refund Approval
Once we receive your request, our quality assurance team will review the issue. If your refund request is approved, you will receive confirmation via email.

4. Refund Timeline
After approval, refunds are processed within 7–10 working days. The exact time it takes for the amount to reflect in your account depends on your bank or payment provider’s processing speed.

5. Refund Method
All refunds are credited back to the original payment method used for the transaction. We do not issue cash refunds for online purchases.

6. Customer Support
For any queries or clarifications regarding refunds, you may contact our support team at care@selvelglobal.com. We are committed to resolving all refund-related issues promptly and professionally.

By purchasing from Selvel Global, you acknowledge that you have read and understood this Refund Policy. We reserve the right to amend or update this policy at any time, with changes being posted on our website.