To make your shopping easy our terms of return policy assist you when due to some unforeseen situation you are not happy with the product/item they purchase. The following terms of the return policy are applicable to resolve and improve the situation. Special care is taken for every purchase of you to avoid the implementation of the following terms of this return policy. More than one check method is followed by our team before your product/item is/are dispatched to avoid unnecessary harassment and dissatisfaction to you.
Execution of the terms of this policy is required only when an unintentional situation occurs such as:
If you have received a damaged product/item;
Received product/item was not what you ordered;
If it was misrepresented on our website.
Non-Replacement Category or Products/Items which will not be replaced:
If the product/item is/are sent back to us prior to any permission granted or instructions given to you by our team.
If the price tag is removed or cut which is attached to the product/item, removal or loss of price tag will not be considered for replacements.
If the product/item which is/are worn, washed, used, altered or modified shall not be replaced in any condition whatsoever.
Semi-stitched, un-stitched and free size apparel once altered or stitched by you will not be replaced.
Products/items (not apparel) can only be replaced on availability of the size and if the product/item is not worn, washed, used, altered, or modified.
We regret to inform you that if the original packaging, price tag, and the original product anyone from this is lost, you do not qualify for any replacement/exchange of product/item.
Helpful and prior steps to be used on returns:
If you have any problem or doubt related to the product/item it is recommended to mail first on firstname.lastname@example.org.
Report your problem within 24hours of receiving the product/item in question and not after usage of the product/item.
After reporting your problem or consulting, our team will verify your problem and get back to you.
Our team will intimate to you if it is required to send back the product/item. Do not send back the product/item to us until and unless you are instructed to do so.
No credits or replacement shall be given if the product/item is/are sent back to us prior to any permission or instructions given to you by our team.
Always report any or all problems associated with a single order/package delivery at the same time.
It is suggested to be as specific as possible when describing the problem as all returns will be examined by our team as related to your complaint. And after examining/identifying if it falls into the category of non-replacement then we regret to replace the product/item.
If a return confirmation is received to you from our team; please dispatch the product/item within 7 working days with original packaging & in original condition with the copy of the invoice you received.
On receiving confirmation for return from our side always return your product/item using registered airmail/courier as advised in our return authorization mail.
After receiving our return authorization mail safe delivery to us is your responsibility. We will not be able to help you in case if the package doesn’t get delivered to us.
We suggest and recommend you to inform/share forward details to us and keep the airway bill or postal receipt till the said product/item gets delivered to us.
Complains regarding sizing:
For apparel we specifically mention it as semi-switched or un-switched so that our members/guests do not face sizing problems and dissatisfaction from our end.
For other products/items we try to be as specific as possible about sizes to avoid returns.
If the size of the product/item is wrongly selected by you or wrongly delivered to you it will be replaced on availability of the size required and by following steps as mention in paragraph no. 3 as given above.
We suggest you inquire with us for specific sizes and measurements before ordering to minimize returns.
Semi-stitched & un-stitched apparel once altered or stitched by you or at your end will not be replaced under any circumstances.
Free size products/items (not apparel) can only be replaced on availability of the size and also if the product/item is not worn, washed, used, altered or modified.
Shipping cost will be beard by you in case free shipping is available you will be notified by our team.
Product/Item availability Failure:
In case you have paid for a product/item which is unavailable to deliver you may select any other option of your choice of the same amount or you may be given an alternate option and if the alternate option is not according to your desire then the amount will be fully refunded to you for non-delivered of goods and services within 5 working days and mode of refund will be same through which the original payment was made to us.
Title and risk of loss for products/items ordered by you shall pass on to you upon shipment facility available with Company name.
If two or more items are ordered, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations.
For transit safety purpose products may be shipped separately.
It is suggested by Company name that you should give full and complete address with proper pin code of the state to avoid returns and penalty charges.
Please do note that courier companies charge penalties for incorrect shipping addresses, wherein the address or pin code does not match. Such types of charges and penalties will be paid by you and not by the Company name to the courier company.
You agree that charges of re-shipment of the same order will be payable by you.
Rectification/change of address will only be allowed before dispatch of your order. Once the order is dispatched rectification/change of address will not be granted.
Company name will not be responsible for postal delays resulting from incomplete address.
If the courier company fails to deliver, you do not suffer any loss.
Company name will not be responsible for lost and stolen packages or any full or partial damages to the package after being left at your address by postal/courier agencies.
For any type of shipments to any girls hostel/college/school etc. specific date and time should be mentioned while placing the order to avoid returns due to permission issues of entering such premises etc. Company name will not be responsible for refund or credits if any nor shall re-ship the order in such type of circumstances without any shipping charges.
We will deduct Rs.0/- as cancellation charges.
Cancellation can be done via sending an email.
These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Mumbai.
If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.
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